Refund Policy

Last updated: 2026-03-03

We want you to be completely satisfied with your ChatFlow Pro purchase. This policy outlines our refund terms.

14-Day Money-Back Guarantee

If you are not satisfied with ChatFlow Pro for any reason, you may request a full refund within 14 days of your purchase date. No questions asked.

How to Request a Refund

To request a refund, please contact us at arronzhou003@gmail.com with:

• The email address used for your purchase
• Your Paddle receipt or transaction ID (found in your purchase confirmation email from Paddle)

We will process your refund through Paddle within 5-10 business days. The refund will be credited to the original payment method.

After 14 Days

Refund requests made after 14 days from the purchase date will be reviewed on a case-by-case basis. We may offer a refund if:

• The Extension has a critical bug that prevents core functionality and we are unable to fix it within a reasonable timeframe
• Pro features were not delivered as described on our pricing page

What Happens After a Refund

Once a refund is processed:

• Your Pro license will be deactivated
• You will revert to the Free plan with its standard limitations
• Your data (folders, conversations) will remain intact in your browser

Merchant of Record

All payments and refunds are processed by Paddle, our Merchant of Record. Paddle handles tax collection, invoicing, and payment processing. Refunds are issued by Paddle on our behalf.

Contact

If you have any questions about this refund policy, please contact us at arronzhou003@gmail.com.